Return & Refund Policy

Eligibility for Returns & Refunds

At WHITOOSMILE, we are committed to providing quality products and a reliable shopping experience. We may accept return, replacement, or refund requests when a product qualifies under the conditions below.

Eligible situations may include:

• The product arrives damaged during shipping.
• The product has a verified manufacturing defect.
• The product is significantly different from the item ordered.

Cases Not Normally Covered

We generally do not accept return or refund requests for:

• Change of mind after purchase.
• Incorrect orders placed by the customer.
• Normal wear and tear.
• Minor cosmetic imperfections that do not affect functionality.
• Damage caused by misuse, improper use, accidents, or unauthorized modifications.

30-Day Claim Period

Any request relating to a damaged product, manufacturing defect, or other eligible issue must be submitted within 30 days of the delivery date.

Requests submitted after this period may not be eligible for review.

Unboxing Video Requirement

For claims involving damage during delivery or product defects, a complete unboxing video may be required to help us verify the condition of the package and product when it was received.

Where requested, the video should:

• Begin before the package is opened.
• Clearly show the shipping label and package condition.
• Capture the unboxing process without interruption.
• Clearly show the reported damage or defect.

Claims without sufficient evidence may require additional information before a resolution can be determined.

How to Submit a Claim

To request a return, replacement, or refund review, contact us at support@whitoosmile.com and provide:

• Your order number.
• Clear photos or videos showing the issue.
• An unboxing video where applicable.
• A brief description of the problem.

Our support team will review the information provided and may request additional details where necessary.

Refund or Replacement Approval

If your claim is approved, we may provide one of the following resolutions depending on the nature of the issue:

• A replacement product.
• A full refund.
• A partial refund, where appropriate.

The final resolution will depend on the circumstances of the claim and the evidence provided.

Refund Processing

Approved refunds will generally be issued to the original payment method used during checkout.

The time required for a refund to appear in your account may vary depending on your payment provider or financial institution.

Return Shipping

If a return is required after your claim has been approved, our support team will provide the applicable return instructions.

1-Year Warranty

Eligible Whitoosmile products are covered by a 1-Year Warranty against manufacturing defects, subject to the terms and conditions of our Warranty Policy.

The warranty does not automatically cover damage resulting from misuse, accidents, normal wear and tear, unauthorized modifications, or other exclusions specified in the applicable Warranty Policy.

For complete warranty terms and eligibility requirements, please refer to our Warranty Policy.

Order Cancellations

Cancellation requests should be submitted as soon as possible after placing an order.

Once an order has been processed or shipped, cancellation may no longer be possible and the order may instead be handled under the applicable return and refund terms.

Contact Us

If you have questions about a return, refund, replacement, warranty claim, or your order, please contact our support team.