Refund Policy

Last updated: September 2, 2025

At Whitoosmile, we want you to feel confident shopping with us. If you are not satisfied with your purchase, please review our refund guidelines below.

1. Eligibility for Refunds

  • Refunds are available for items that are defective, damaged, or not as described.
  • To qualify for a refund, you must contact us within 30 days of receiving your order.
  • Proof of purchase (such as an order confirmation or receipt) is required.

2. Non-Refundable Situations

We do not provide refunds in the following cases:

  • Products damaged due to misuse, accidents, or unauthorized modifications.
  • Orders where the wrong shipping information was provided by the customer.
  • Requests made after the 30-day window.

3. Refund Process

  • To request a refund, contact us at support@whitoosmile.com with your order details and a clear description of the issue.
  • If approved, your refund will be processed to your original method of payment.
  • Refunds typically take 5–10 business days to appear, depending on your bank or payment provider.

4. Partial Refunds

In some cases, partial refunds may be granted (if applicable), such as:

  • Items returned in used condition.
  • Orders with missing parts not due to our error.

5. Contact Us

If you have questions about our Refund Policy or need help with a refund request, please contact us:

📧 Email: support@whitoosmile.com