Return Policy

Last updated: September 2, 2025

At Whitoosmile, your satisfaction is our priority. If you are not fully happy with your purchase, you may return your item under the conditions below.

1. Eligibility for Returns

• Returns are accepted within 30 days of delivery.
• Items must be unused, in the same condition you received them, and in their original packaging.
• Proof of purchase (such as an order confirmation or receipt) is required.

2. Non-Returnable Items

We cannot accept returns for:

• Used or damaged items not caused by our error.
• Items returned after the 30-day window.
• Gift cards or digital products.

3. Return Process

• To initiate a return, please contact us at support@whitoosmile.com with your order details.
• Once approved, we will provide instructions on how to send your item back.
• Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong or defective item).

4. Refunds After Return

• Once your return is received and inspected, we will notify you by email.
• If approved, your refund will be processed to your original method of payment.
• Refunds may take 5–10 business days to appear, depending on your bank or payment provider.

5. Exchanges

At this time, we do not offer direct exchanges. If you would like a different item, please return your original order for a refund and place a new order.

6. Contact Us

For return-related questions, please reach out to us:

📧 Email: support@whitoosmile.com